Privacy policy

Your personal data shall be processed by NV EXPLOITATIE CASINO MIDDELKERKE with registered office at 8430 Middelkerke, Leopoldlaan 115, registered with the Kruispuntbank van Ondernemingen under number BE 0782.601.344 (hereinafter referred to as "Casino Middelkerke"), which acts as controller of your personal data.

In addition to processing and storing the personal data mentioned on the front of this document, Casino Middelkerke is legally obliged in certain cases to make a copy of your identity card. In addition, Casino Middelkerke may also take photographs or camera images and collect information about your gaming preferences and spending patterns. Finally, Casino Middelkerke may also collect information about incidents that might have occurred during a previous visit (e.g. drunkenness, cheating or aggression).

Casino Middelkerke processes these personal data in order to:

Comply with its legal obligations, including but not limited to its obligations regarding the monitoring of excluded persons and the prevention of money laundering and terrorist financing;
Ensure the security of its staff and customers;
Allowing you to access and use the services offered by Casino Middelkerke;
Inform you by email, SMS or post about services, promotions or events organised by Casino Middelkerke, to the extent necessary with your consent;
Informing you by email, SMS or mail in a personalised manner about specific services, promotions or events which Casino Middelkerke considers may be of interest to you, based on an automated processing of personal data collected about you (e.g. gaming preferences and spending patterns), to the extent you have given your explicit consent by providing your email address and/or mobile phone number.
Sending you birthday wishes by e-mail or SMS, insofar as you have provided your e-mail address and/or mobile phone number. As this falls within the normal expectations of our clients and does not compromise your privacy protection, Casino Middelkerke considers it to have a legitimate interest to do so;
To report on social media about promotions and events organised by Casino Middelkerke. As this is within the normal expectations of our clients and does not compromise your privacy protection, Casino Middelkerke considers it has a legitimate interest to do so. However, we will not take and/or publish targeted photos of you without your consent.

Please note that Casino Middelkerke may not be able to provide you with access or allow you to use the integrality of its services if you fail to provide personal data requested and/or required by law.

The personal data provided by you will be treated with the necessary confidentiality by Casino Middelkerke.

Within the framework of its activities, Casino Middelkerke may disclose your personal data to affiliated companies or service providers who carry out certain processing activities on behalf of Casino Middelkerke. Furthermore, Casino Middelkerke may be obliged to disclose your personal data to third parties (e.g. competent authorities or other casinos) pursuant to a legal obligation, in order to detect and counter fraud or to safeguard its interests and those of its employees. Casino Middelkerke will not transfer your personal data to countries outside the EEA without taking appropriate safeguards.

Save in the event that Casino Middelkerke would be required by law to keep your data for a longer or shorter period, Casino Middelkerke will retain your personal data for a maximum period of 10 years.

You have the right to request Casino Middelkerke to access your personal data, as well as to correct this personal data in case your personal data should be inaccurate and/or incomplete. In addition, you have the right to request the deletion and/or restriction of your personal data under specified circumstances, the right to object to certain processing operations and the right to obtain your data in a structured, common and machine-readable form or to transfer it to another controller. Casino Middelkerke may only be able to partially comply with your request given its legal obligations to retain certain data. Finally, you have the right to withdraw your consent to any processing at any time (to the extent that the processing of your personal data would be based on your consent) or to unsubscribe from our communications.

Should you require any further information about this privacy statement or the processing of your personal data by Casino Middelkerke, or should you have any questions, comments or complaints, please contact marketing@belcasinos.com by e-mail. You may also submit a complaint to the Belgian Data Protection Authority (Printing Press Street 35, 1000 Brussels) if you are not satisfied with the way Casino Middelkerke would be processing your personal data.